Kaylee Hoskins

• Trained new team members by relaying information on company procedures and safety requirements.
• Coached team members in techniques necessary to complete job tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Held weekly team meetings to inform team members on company news and updates.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Developed and implemented onboarding and orientation programs for new employees.
• Collaborated with managers to identify and address employee relations issues.
• Answered escalated calls and emails
• • Helped develop and implement guidelines used to review agents’
  calls to ensure communication and professionalism
  • Reviewed orders to ensure that the information was entered in to the
  provider’s system accurately

• Answered escalated calls; educated other agents on problem solving
• Educated clients on credit repair
• Helped clients navigate challenging negative items on credit report
• Received 93% on paralegal exam