Kaylee Jones
North East,PA
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
4
4
years of professional experience
Work History
Waitress
U Pick 6
04.2024 - Current
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Presented menus and answered questions regarding items.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Retail Sales Associate
Johnson Estate Winery
03.2023 - Current
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Handled customer complaints in a professional manner.
- Greeted customers to determine wants or needs.
Retail Sales Associate
Heritage Wine Cellars
06.2021 - 03.2023
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Handled returns and exchanges according to company policies.
- Participated in team meetings and training sessions.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Completed transactions in an efficient manner while providing excellent customer service.
Education
Esthetician License - Esthetics
Noe' Noonan School of Cosmetology
Erie, PA07-2024
High School Diploma -
North East School District
06-2021
Skills
- Cash handling
- Greeting guests
- Wine service
- Table bussing
- Dining area maintenance
- Price memorization
- Upselling techniques
- Wine history
- Point of sale (POS) system operations
Timeline
Waitress
U Pick 6
04.2024 - Current
Retail Sales Associate
Johnson Estate Winery
03.2023 - Current
Retail Sales Associate
Heritage Wine Cellars
06.2021 - 03.2023
High School Diploma -
North East School District
Esthetician License - Esthetics
Noe' Noonan School of Cosmetology
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