Kaylee Kuchta
Palm Coast
Summary
At Publix Supermarkets, I led a customer service team to stellar performance, mentoring new hires and managing escalated complaints to enhance satisfaction. My expertise in complaint resolution and team management drove significant service improvements, showcasing my ability to multitask and solve problems efficiently.
Overview
4
4
years of professional experience
Work History
Customer Service Team Leader
Publix Supermarkets
03.2021 - Current
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Led by example through consistently maintaining excellent performance standards.
- Coordinated with other departments to resolve customer issues more efficiently, enhancing overall service experience.
Education
Bachelor's in Business - Administration And Supervision
Daytona State College
Daytona Beach, FL05-2020
Skills
- Team management
- Complaint resolution
- Retail store support
- Administrative support
- Customer service excellence
- Inbound call answering
- Product knowledge
- Willingness to learn
- Teamwork
- Multitasking and prioritizing
- Problem-solving
- Time management
- Attention to detail
Timeline
Customer Service Team Leader
Publix Supermarkets
03.2021 - Current
Bachelor's in Business - Administration And Supervision
Daytona State College
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