Kaylee Martinez
Fort Wayne,IN
Summary
Detail-oriented and people-centered worker with experience in customer service, education, and administrative tasks. Skilled in building connections, resolving concerns, managing multiple responsibilities, and maintaining professionalism under pressure. Dedicated to learning new systems quickly, and supporting team goals with consistency and care.
Overview
11
11
years of professional experience
Work History
Waitress
Outback Steakhouse
Fort Wayne, Indiana
05.2023 - Current
- Collaborated with team members to ensure timely food delivery during peak hours.
- Resolved customer disputes with professionalism to maintain satisfaction and loyalty.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Waitress
Mi Casa Mexican Restaurant & Bar
Ossian, Indiana
09.2014 - Current
- Monitored inventory levels and communicated restocking needs to management.
- Maintained comprehensive knowledge of menu items, garnishes, ingredients, and preparation methods.
- Stocked service areas with necessary supplies during low-traffic periods.
- Assisted guests in selecting menu items while addressing dietary restrictions.
- Managed customer service inquiries and resolved complaints promptly.
Education
Japanese
Ball State University
Muncie, IN12-2025
Skills
- Customer service and relations
- Team collaboration
- Conflict resolution
- Menu knowledge
- Inventory management
- Effective communication
- Time management
- Problem-solving
- Active listening
- Cultural awareness
- Cross-cultural communication
- Linguistic expertise in Japanese and Spanish
Accomplishments
Ball State Deans List 2023-2025
Timeline
Waitress
Outback Steakhouse
05.2023 - Current
Waitress
Mi Casa Mexican Restaurant & Bar
09.2014 - Current
Japanese
Ball State University