Summary
Overview
Work History
Education
Skills
Timeline
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Kaylee McCarter

knoxville,TN

Summary

Dynamic Patient Account Coordinator with a proven track record at OrthoTennessee, enhancing revenue collection and reducing bad debt through effective negotiation and adherence to HIPAA compliance. Skilled in active listening and problem-solving, adept at creating impactful debt repayment plans and training new staff, showcasing adaptability and a strong commitment to patient confidentiality.

Overview

6
6
years of professional experience

Work History

Patient Account Coordinator

OrthoTennessee
02.2019 - Current
  • Enhanced revenue collection by diligently monitoring outstanding accounts and initiating timely followups.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Negotiated payment arrangements with delinquent account holders, ultimately reducing bad debt write-offs for the organization.
  • Maintained strict confidentiality when handling sensitive patient information, adhering to HIPAA guidelines at all times.
  • Assisted in training new staff members on department procedures, contributing to a cohesive work environment.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Prepared and submitted legal documents to initiate court proceedings.

Education

Bearden High School
Knoxville, TN

Skills

  • HIPAA compliance
  • Patient care
  • Collections experience
  • Organization skills
  • Problem-solving
  • Time management
  • Multitasking
  • Excellent communication
  • Active listening
  • Attention to detail
  • Adaptability and flexibility
  • Self motivation

Timeline

Patient Account Coordinator

OrthoTennessee
02.2019 - Current

Bearden High School

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Kaylee McCarter