Kaylee Morrison
Redding,CA
Summary
Highly-motivated with a desire to take on new challenges. Strong worth ethic and desire to help others, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Shift Manager
Dutch Bros
Redding, CA
02.2018 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Resolved conflicts between staff members in a professional manner.
Bartender
Black Diamond Lounge
Redding, CA
12.2023 - 03.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
Volunteer Firefighter
Artois Fire Department
Artois, CA
05.2021 - 10.2022
- Assisted in the operation of fire suppression equipment, such as hoses, nozzles and ladders.
- Inspected and maintained firefighting gear to ensure proper functioning.
- Responded quickly to emergency calls, providing medical aid where necessary.
- Coordinated efforts between multiple emergency response teams during major incidents.
- Administered emergency treatment and medical care to people injured in accidents and fires.
- Participated in on-call schedule to respond to requests for assistance after hours and on weekends or holidays.
Education
License - Phlebotomy
Cal Regional Technical Institute
Redding, CA12-2023
Associate of Science - Biology
Butte College
Oroville, CA05-2023
High School Diploma -
Willows High School
Willows, CA06-2017
Skills
- Title 22
- AHA BLS Certification
- AHA PALS
- AHA ACLS
- CTE Medical Training
- PALS
Timeline
Bartender
Black Diamond Lounge
12.2023 - 03.2024
Volunteer Firefighter
Artois Fire Department
05.2021 - 10.2022
Shift Manager
Dutch Bros
02.2018 - Current
License - Phlebotomy
Cal Regional Technical Institute
Associate of Science - Biology
Butte College
High School Diploma -
Willows High School