Kaylee Nicosia
West Monroe
Summary
Results-driven professional with proven expertise in customer service and time management, capable at troubleshooting challenges and developing effective solutions. Recognized for exceptional verbal and written communication skills, fostering positive relationships while consistently exceeding performance goals. Thrives in fast-paced environments by strategically utilizing downtime to enhance productivity. Committed to maintaining organized, clean, and safe workspaces with meticulous attention to detail.
Overview
5
5
years of professional experience
Work History
Shift Manager
Jo-El's
Monroe, Louisiana
05.2022 - Current
- Managed facility cleaning, maintenance and repair needs.
- Created positive work environment to meet company, state and federal employment guidelines.
- Uphold strict safety and security standards to protect consumers and assets.
- Motivated employees using strategic leadership style.
- Kept operations smooth and professional with consistent opening, closing and shift change task lists.
Shift Leader
CC's Coffee House
Monroe, Louisiana
10.2021 - 11.2022
- Managed inventory levels using company systems and guidelines to reduce loss.
- Motivated employees to optimize team performance.
- Counted drawers and followed proper daily cash handling procedures.
- Communicated, trained and promoted quality standards to team members.
Shift Leader
McAlister's Deli
West Monroe, Louisiana
02.2021 - 12.2021
- Motivated employees to optimize team performance.
- Responded to all customer concerns or issues promptly and professionally.
- Counted drawers and followed proper daily cash handling procedures.
- Assessed team performance to encourage productivity.
Education
Bachelor's - Psychology
University of Louisiana at Monroe
Monroe, Louisiana05.2024
Diploma - undefined
West Monroe, Louisiana05.2021
Skills
- Workplace safety compliance
- Team building
- Employee engagement
- Workflow refinement
- Relationship building
- Problem-solving skills
LANGUAGE
English
Native
Timeline
Shift Manager
Jo-El's
05.2022 - Current
Shift Leader
CC's Coffee House
10.2021 - 11.2022
Shift Leader
McAlister's Deli
02.2021 - 12.2021
Diploma - undefined
Bachelor's - Psychology
University of Louisiana at Monroe