Kyler Davis
Houston,TX
Summary
Accomplished leader with a solid track record at Little Caesars Pizza, dedicated to team motivation and customer satisfaction. Demonstrated skills in operations management and effective communication, driving workflow efficiency. Successfully implemented staff training programs, achieving a 20% boost in service quality. Experienced in managing customer complaints and ensuring safety regulation compliance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Little Caesars Pizza
Houston, TX
04.2025 - 09.2025
- Delivered exceptional customer service to enhance guest satisfaction.
- Assisted in menu item explanations to support informed dining choices.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Processed orders accurately using point-of-sale systems for efficient transactions.
- Adapted quickly to changing environments during peak service hours.
- Supported team efforts by assisting colleagues with daily tasks as needed.
- Learned safety protocols and food handling procedures to maintain compliance standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Shift Lead
Pokeworks
Houston, TX
08.2024 - 02.2025
- Supervised team members to ensure adherence to food safety and quality standards.
- Coordinated daily operations to enhance customer service and streamline workflow efficiency.
- Trained new staff on operational procedures and company policies to promote consistency.
- Managed inventory levels and conducted regular stock audits to minimize waste.
Host
Crafty Crab
Houston, TX
08.2024 - 12.2024
- Greeted and seated guests, ensuring welcoming atmosphere and efficient service flow.
- Managed reservations and waitlists to optimize seating arrangements and minimize guest wait times.
- Provided menu recommendations, enhancing customer experience through personalized service knowledge.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Assisted in training new hosts on operational procedures and customer service best practices.
- Handled customer inquiries and complaints with professionalism, contributing to positive guest experiences.
- Collaborated with team members to streamline operations during peak hours, improving overall efficiency.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
Pappas
Houston, TX
04.2021 - 07.2024
- Delivered exceptional customer service to enhance guest satisfaction.
- Assisted in menu item explanations to support informed dining choices.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Processed orders accurately using point-of-sale systems for efficient transactions.
- Adapted quickly to changing environments during peak service hours.
- Supported team efforts by assisting colleagues with daily tasks as needed.
- Learned safety protocols and food handling procedures to maintain compliance standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma - College of Health Care Professionals
Bellaire High School
5100 Maple St Bellaire, TX 77401 United StatesSkills
- Team motivation and development
- Workplace safety compliance
- Employee training and onboarding
- Policy enforcement and adherence
- Operations management strategies
- Sales and marketing tactics
- Staff scheduling and oversight
- Cash handling and processing
- Rules enforcement and compliance
- Opening and closing procedures management
- Accurate money handling practices
- Punctuality and reliability
- Delegation of tasks
- Customer complaint resolution
Certification
Good handlers
Timeline
Shift Lead Manager
Little Caesars Pizza
04.2025 - 09.2025
Shift Lead
Pokeworks
08.2024 - 02.2025
Host
Crafty Crab
08.2024 - 12.2024
Server
Pappas
04.2021 - 07.2024
High School Diploma - College of Health Care Professionals
Bellaire High School