Kaylee O'Donnell
Phoenix,AZ
Summary
Motivated hospitality professional with a track record in delivering outstanding service and managing customer feedback. Expertise in training staff and addressing guest concerns effectively, committed to enhancing overall customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Server
Connollys Sports Grill
02.2021 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, demonstrating strong time management and multitasking skills.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Trained new servers on menu items, service standards, and restaurant policies.
- Resolved guest complaints promptly, enhancing customer satisfaction and loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Real Estate Marketing Assistant
Lister Assister
01.2020 - 02.2021
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
- Conducted market research to gather insights, informing development of more effective marketing campaigns.
Education
High School Diploma -
Barry Goldwater High School
Phoenix, AZ05-2021
Skills
- Customer service excellence
- Hospitality expertise
- Guest engagement
- Cash handling
- Feedback management
- Upselling strategies
- Order accuracy
- Team collaboration
- Adaptive learner
- Rapid acquisition
- Strong work ethic
- Client relations
Timeline
Server
Connollys Sports Grill
02.2021 - Current
Real Estate Marketing Assistant
Lister Assister
01.2020 - 02.2021
High School Diploma -
Barry Goldwater High School