Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylee O'Malley

Schenectady,NY

Summary

Dynamic and results-driven professional with extensive experience in customer service at Jade Bistro. Expert in reservation management and seating allocation, consistently enhancing guest experiences. Proven communication skills and effective time management have led to streamlined operations and increased guest satisfaction. Adept at problem-solving in fast-paced environments, ensuring seamless service delivery.

Overview

2
2
years of professional experience

Work History

Host

Jade Bistro
Scotia, NY
11.2024 - Current
  • Helped service staff handle demand by distributing food and beverages.
  • Took reservations over phone and in person.
  • Managed incoming calls during busy shifts.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.

Front Desk Receptionist

Comfort Inn & Suites
Scotia, NY
08.2023 - Current
  • Maintained a clean and organized reception area to uphold company image.
  • Collated, bound and stored computer-generated reports.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Greeted visitors to provide information and direct to appropriate personnel.

Education

High School Diploma -

Scotia Glenville
Glenville, NY
06-2024

Skills

  • Customer service
  • Reservation management
  • Seating Allocation
  • Communication skills
  • Time management
  • Problem solving

Timeline

Host

Jade Bistro
11.2024 - Current

Front Desk Receptionist

Comfort Inn & Suites
08.2023 - Current

High School Diploma -

Scotia Glenville

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