Kaylee Perry
Austin,IN
Summary
Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns. Hardworking and passionate job seeker with strong organizational skills eager to secure an optician position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Optician
Kentucky Eye Care
Louisville, KY
01.2023 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
Waitress
Boombozz
Jeffersonville, IN
09.2022 - 01.2023
- Greet newly seated quests quickly and efficiently
- Operated POS terminals to input orders, split bills and calculate totals
- Applied safe food handling and optimal cleaning strategies to protect customers from food-borne illness and maintain proper sanitation
- Checked with guests to get feedback on food served, resolve issues, bring additional items, and refill beverages
- Complete thorough and accurate opening and closing procedures to facilitate smooth restaurant operations.
Office Coordinator
Gambler's Garage
07.2021 - 09.2022
- Worked with customers one on one to plan appointments, pay for services, and answer questions
- Inserted payments into our system
- Kept the office organized, clean, and welcoming
- Kept the mechanics organized by updating them with appointments and any information from the customers
- Implied customer service skills over the phone to help our customers.
Waitress
Recbar 812
11.2020 - 07.2021
- Greeted newly seated guests quickly and efficiently
- Assisted customers in selecting appetizers, entrees, and desserts
- Explained menu options to guests, offered suggestions and took orders for food and beverages
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification
- Completed all side work, opening work, and closing work to ensure smooth restaurant operations.
Assembly
American Plastics Molding
08.2020 - 01.2021
- Pulled, cut, folded or otherwise assembled materials
- Correctly and safely used a variety of machines and tools to carry out job duties
- Closely inspected parts to ensure they were clean and correct
- Rotated through all tasks required in particular production process
- Demonstrated attention to detail, while moving at a fast pace
- Maintained cleanliness of work area.
Education
Associate's degree -
Ivy Tech Community College
Sellersburg, IN01.2018
Honor's Diploma -
Austin High School
Austin, IN01.2018
Skills
- Computer Skills
- Repairing Glasses
- Optical dispensing
- Insurance Billing
- Adjusting Eyewear
- Retail Sales
- Optical orders
- Frame Selection
- Multifocal Lenses Knowledge
- Contact lens
- Eyewear trends
References
- Debbie Tracy, (812) 703-0708, previous supervisor
- Daniel Durrett, (502) 436-5605, previous supervisor
- Tony Greenwell, (812) 670-5234, previous supervisor
- Shannon Burgin, (812) 931-4171, current supervisor
Timeline
Optician
Kentucky Eye Care
01.2023 - Current
Waitress
Boombozz
09.2022 - 01.2023
Office Coordinator
Gambler's Garage
07.2021 - 09.2022
Waitress
Recbar 812
11.2020 - 07.2021
Assembly
American Plastics Molding
08.2020 - 01.2021
Associate's degree -
Ivy Tech Community College
Honor's Diploma -
Austin High School