Dedicated healthcare support specialist with expertise in managing patient interactions and administrative functions. Excels in scheduling, patient communication, and problem-solving to enhance service delivery and patient satisfaction. Collaborates effectively with teams and adapts to evolving needs, contributing to overall team objectives in patient care.
Work History
Patient Service Representative
3 Months
Sharp Healthcare | 05.2026 - Current
Delivered exceptional patient service by efficiently managing appointment scheduling and patient inquiries, enhancing overall patient satisfaction at Sharp Healthcare.
Resolved patient concerns and billing issues promptly, demonstrating strong problem-solving skills and empathy in a fast-paced healthcare environment.
Maintained accurate patient records and ensured compliance with HIPAA regulations, safeguarding patient confidentiality and data integrity.
Assistant Manager
1 Year 6 Months
Dunkin' Brands | 11.2024 - 05.2026
Managed inventory levels to ensure product availability while minimizing waste and loss.
Coordinated staff schedules, optimizing labor allocation during peak business hours.
Assisted in daily operations to enhance customer service and operational efficiency.
Server
1 Year 4 Months
Talia Kitchen | 09.2024 - 01.2026
Provided exceptional customer service, ensuring guest satisfaction through attentive and responsive interactions.
Managed food and beverage orders accurately, maintaining efficiency during high-volume service periods.
Engaged with kitchen staff to synchronize meal delivery schedules, contributing to an elevated dining experience for guests.
Before and After School Care Assistant
1 Year 1 Month
City Of Escondido: Community Services Department | 08.2023 - 09.2024
Developed and implemented age-appropriate educational and recreational activities.
Communicated effectively with parents regarding child progress and program updates.
Promoted a supportive atmosphere by actively engaging team members in creating an inclusive environment for all participants.
Administrative Assistant
1 Year 2 Months
JPI Development Group, INC | 02.2021 - 04.2022
Facilitated efficient meeting scheduling and coordination to enhance executive leadership collaboration.
Streamlined office procedures, resulting in improved workflow and productivity.
Developed and maintained filing systems to enhance document retrieval efficiency.
Assisted in preparation of reports, ensuring accuracy and timely submission.