Kaylee Rodriguez
Premium Creations Inc
San Bernardino,CA
2
Languages
8
years of professional experience
Dynamic Office Administrative Assistant with a proven track record at Premium Creations Inc, enhancing customer satisfaction through exceptional service and effective problem-solving. Bilingual in English and Spanish, skilled in data entry and schedule management, I consistently streamline operations and foster positive client relationships, ensuring efficient office workflows and timely project completion.
Work History
Office Administrative Assistant
7 Years 1 Month- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed daily office correspondence, scheduling, and document filing with strong attention to accuracy.
- Coordinated calendars, meetings, and appointments to support smooth administrative workflows.
- Prepared reports, letters, and internal communications using Microsoft Office applications.
- Maintained organized records, databases, and confidential files for quick retrieval and compliance.
- Answered phones, routed inquiries, and provided professional front-desk support to visitors and staff.
- Processed invoices, purchase orders, and expense documentation to support timely office operations.
- Supported inventory tracking, supply ordering, and restocking to prevent workflow disruptions.
- Assisted managers with routine administrative tasks and improved day-to-day office efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Sales Associate
2 Months- Processed merchandise by sorting, pricing, and tagging donated items for sales floor readiness.
- Maintained organized sales floor through restocking, rotating inventory, and removing damaged goods.
- Operated cash register accurately while handling payments, receipts, and returns.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted customers with product locations, fitting room needs, and checkout support.
- Adapted quickly to changing tasks, learning store policies, merchandise standards, and customer service expectations.
- Collaborated with team members to meet daily sales floor and stockroom priorities.
- Followed store procedures to keep work areas clean, safe, and customer-ready.
- Supported donation intake by unloading, sorting, and preparing items for processing.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
Fast Food Worker
3 Months- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma
Skills
Data entry
Bilingual English & Spanish
Microsoft
Schedule management
File organization
Customer Service
Office administration
Strong problem solver
Teamwork and collaboration
Problem-solving skills
Listening skills
Multi-tasking strength
Reliable and punctual
Goal oriented
Money handling
Flexible schedule
Stocking and receiving
Friendly and outgoing
Positive attitude and enthusiasm
Cleaning and sanitation
Fast and efficient service worker
Patience and empathy
Late-night shift availability
Attention to detail focus
Good with numbers and math
Order accuracy assurance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Administrative Assistant
Premium Creations Inc
07.2019 - 08.2026Read More
Sales Associate
Deseret Industries
03.2019 - 05.2019Read More
Fast Food Worker
La Michoacana Ice Cream Parlor
12.2018 - 03.2019Read More
Hesperia Adult School
High School Diploma
Read More