Kaylee Sampson
Crestview,FL
Summary
Enthusiastic Barista Trainee bringing hands-on experience in coffee brewing and customer service. Strong knowledge of various types of coffee, tea, and pastry products. Demonstrated strengths in maintaining cleanliness and organization within high-volume cafe environments. Successfully fostered positive relationships with customers through superior interpersonal skills which contributed to increased customer satisfaction in previous roles.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
Work History
Manager
Sunset bowls
Fort Walton Beach, Florida
08.2020 - 08.2024
- Oversaw daily operations to maintain smooth functionality of bowling center.
- Managed staff schedules to ensure adequate coverage and efficiency.
- Developed training templates for new employees to enhance service quality.
- Scheduled and hosted monthly meetings.
- Placed, checked, and put away orders.
- Managed and helped staff.
- Monitored inventory levels and ordered supplies to support operational needs.
- Implemented customer feedback systems to improve guest experiences consistently.
- Led team meetings to communicate goals and foster collaboration among staff.
- Resolved customer complaints swiftly to maintain high satisfaction levels.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Education
Licensed Practical Nurse - Nursing
Okaloosa Technical College
Fort Walton Beach, Florida 08.2018 - 12.2019
Choctawhatchee High School
Fort Walton Beach, FloridaSkills
- Conflict resolution
- Problem solving
- Effective communication
- Time management
- Customer service
- Decision making
Timeline
Manager
Sunset bowls
08.2020 - 08.2024
Licensed Practical Nurse - Nursing
Okaloosa Technical College
08.2018 - 12.2019
Choctawhatchee High School