Kaylee Sams
Sams Club
Las Vegas,United States
5
years of professional experience
Creative associate well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Demonstrated competency in client acquisition and closing. Focused on maximizing bottom-line profitability by satisfying customer needs and business targets through skilled promotions.
Work History
Personal Shopper
3 Years- Assisted customers with personalized shopping experiences, ensuring satisfaction and product availability.
- Collaborated with team members to maintain organized inventory displays and facilitate efficient shopping.
- Developed strong product knowledge to provide informed recommendations based on customer needs.
- Streamlined checkout processes, reducing wait times and enhancing overall customer experience.
- Trained new staff on store policies, merchandise handling, and customer service best practices.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Courtesy Clerk
9 Months- Provided top-quality customer service in accordance with Company’s customer service standards and policies and procedures.
- Performed price checks when asked by cashier to verify grocery prices.
- Maintained cleanliness of store including check stand area (belt and glass), facing and straightening up end display areas near check stand, sweeping of floor, mopping, emptying trash throughout store, cleaning of lunch/break-room areas as well as restrooms and other store areas as assigned.
- Maintained cleanliness of parking lot including maintaining clean entry and emptying of trash as necessary
- Assisted customers with their shopping selection upon request.
- Collected grocery items not purchased and return items to appropriate stock shelf.
Intern
2 Months- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in person to provide information.
- Answering phones, and handling customer inquiries.
- Give out center and community information, set up and break down for various activities, and other various tasks as assigned.
Sales Associate
1 Month- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Answered customer questions regarding availability of, accessories and proper care for merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
High School Diploma
- 3.8 GPA
- Historian Garden Club Member 2022-23
- Black student union member
- Badminton club member
- Ranked in the Top 40% of class
- Dean's List 2023
- Elected to Historian for Amplus Student Council in 2022-23
- Received SBI summer internship scholarship
Bachelor of Arts
Skills
Sales Generation
Stocking and Receiving
Store Closing
Retail Knowledge
Verbal and Written Communication
Promotional Sales Events
Bagging Procedures
Relationship building
Upbeat and outgoing attitude
Membership Programs
Customer Assistance
Timeline
Personal Shopper
Sams Club
10.2023 - CurrentRead More
Intern
Clark County Parks And Recreation
06.2023 - 08.2023Read More
Courtesy Clerk
Albertsons
01.2023 - 10.2023Read More
Sales Associate
Hallmark
07.2021 - 08.2021Read More
Amplus Academy
High School Diploma
Read More
Southern New Hampshire University
Bachelor of Arts
Read More