Kaylee Santos
Cisco,TX
Summary
A reliable and organized individual, able to utilize time management and organizational skills. Seeking opportunities to grow and enhance abilities in positive workspaces.
Overview
3
3
years of professional experience
Work History
Barista
4:18 Eastland Coffee Company
Eastland, Texas
03.2024 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepare scones and cookies for baking, while paying attention to presentation details.
- Managed cash register and processed transactions with accuracy and integrity.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Created promotional displays for advertising special events or promotions at the cafe.
Gift Shop Clerk
Holland America Princess
Denali, Alaska
04.2023 - 09.2025
- Received incoming shipments; unpacked, priced, stocked shelves accordingly.
- Welcomed customers, offering assistance to help find store items.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans, and organizing racks.
- Resolved customer complaints in a courteous manner while maintaining composure under pressure.
- Performed opening and closing procedures including counting cash drawer contents and preparing bank deposits.
Barista
Scooters Coffee Shop
Houston, Texas
08.2022 - 01.2023
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Stocked shelves with ingredients needed to make coffee drinks.
- Utilized POS system to receive and process customer payments.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Education
High School Diploma -
Mayde Creek Highschool
Houston, TX05.2022
Skills
- Espresso machine operation
- Opening and closing duties
- Display case merchandising
- Time management
- Cash handling
- Multitasking and organization
- Safe food handling
- Team collaboration
- Clear communication
- Positive and professional
- Cleanliness
Timeline
Barista
4:18 Eastland Coffee Company
03.2024 - Current
Gift Shop Clerk
Holland America Princess
04.2023 - 09.2025
Barista
Scooters Coffee Shop
08.2022 - 01.2023
High School Diploma -
Mayde Creek Highschool
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