Kaylee Schultz
Conroe
Summary
Dynamic and detail-oriented professional with experience as a Receptionist/X-ray Tech at AFC Urgent Care. Expert in appointment scheduling and insurance verification, enhancing patient flow and satisfaction. Proven organizational skills and effective communication abilities, ensuring a seamless experience for patients in a fast-paced environment.
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist/ Xray
Tex Press Urgent Care
Huntsville, TX
03.2025 - Current
- Managed patient check-in processes to ensure efficient workflow and timely service.
- Scheduled appointments using electronic health record systems for optimal patient care coordination.
- Assisted in maintaining a clean and organized reception area to enhance patient experience.
- Handled incoming calls, providing information and directing inquiries to appropriate staff.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Receptionist/ Xray Tech
AFC Urgent Care
The Woodlands, TX
12.2023 - 02.2025
- Greeted and assisted patients, ensuring a welcoming atmosphere in high-traffic urgent care environment.
- Managed patient check-in process, verifying insurance information and updating medical records efficiently.
- Coordinated appointment scheduling to optimize daily operations and reduce patient wait times.
- Handled inbound calls, addressing inquiries and directing them to appropriate medical staff promptly.
- Processed patient payments accurately and managed cash register with attention to detail.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
Education
High School Diploma -
K-12
Texas05-2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- insurance verification
Certification
- NCT, Rainbow C.E.
- Non-certified Radiological Technician
Timeline
Receptionist/ Xray
Tex Press Urgent Care
03.2025 - Current
Receptionist/ Xray Tech
AFC Urgent Care
12.2023 - 02.2025
High School Diploma -
K-12