Kaylee Smith
Fayetteville,AR
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Server
Foghorns
Springdale, AR
10.2023 - 06.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
Shift Leader
Portside Bar and Grill
Moneta, Virginia
09.2020 - 10.2022
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
Server
Drifters
Moneta
08.2018 - 09.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
Education
High School Diploma -
Springdale High School
Springdale, AR05-2009
Skills
- Food Delivery
- Order Management
- Table Bussing
- Team member support
- Daily specials memorization
- Table resetting
- Beverage Preparation
- Hostess support
- Food Running
- Supply Restocking
- Guest Engagement
- Safe Food Handling
- Calm Demeanor
- Point of Sale (POS) system operations
- Menu knowledge
- Item promotion
- Quality Control
- Exceptional customer service
- Cash Handling
- High-volume dining
Timeline
Server
Foghorns
10.2023 - 06.2024
Shift Leader
Portside Bar and Grill
09.2020 - 10.2022
Server
Drifters
08.2018 - 09.2020
High School Diploma -
Springdale High School