Summary
Overview
Work History
Education
Skills
Timeline
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Kaylee Smith

GREAT FALLS,SC

Summary

Dynamic restaurant professional with a proven track record at Catawba Fish Camp, excelling in customer satisfaction and upselling menu items. Skilled in POS system operation and maintaining cleanliness, I thrive in high-pressure environments, consistently enhancing guest experiences and contributing to team success. Passionate about delivering exceptional service and fostering customer loyalty. Friendly and outgoing with passion for creating memorable dining experiences and ensuring customer satisfaction. Understands importance of menu knowledge and upselling techniques, coupled with strong multitasking and communication skills. Committed to contributing to positive dining atmosphere and enhancing guest experiences.

Overview

2
2
years of professional experience

Work History

Restaurant Server

Catawba Fish Camp
08.2024 - Current
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Bussed and reset tables to keep dining room and work areas clean.

Restaurant Worker

Palmetto Snow
03.2023 - 10.2024
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving ice cream / snow cones, and cleaning work station
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Assisted in developing new menu items to reflect restaurant's style and standards.

Education

Foundations of Children's Ministry

Fruitland Baptist Bible College
Hendersonville, NC

No Degree - Dental Hygiene

Midlands Technical College
West Columbia, SC
05-2027

High School Diploma -

Great Falls High School
Great Falls, SC
06-2024

Skills

  • Customer satisfaction
  • Order taking
  • Organization
  • Guest service
  • Exceptional communication
  • Cleanliness
  • POS system operation
  • Cleaning and sanitizing
  • Menu memorization
  • Customer service
  • Active listening
  • Critical thinking

Timeline

Restaurant Server

Catawba Fish Camp
08.2024 - Current

Restaurant Worker

Palmetto Snow
03.2023 - 10.2024

Foundations of Children's Ministry

Fruitland Baptist Bible College

No Degree - Dental Hygiene

Midlands Technical College

High School Diploma -

Great Falls High School
Kaylee Smith