Kaylee Smith
Aliso Viejo,CA
Summary
Dedicated professional with a strong background in team management and inventory control. Skilled in implementing efficient workflows and training staff to deliver exceptional customer service, while maintaining compliance with health and safety regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Irvine, CA
09.2023 - Current
- Supervised daily operations to ensure optimal customer service and product quality.
- Trained and mentored new team members on operational procedures and customer engagement.
- Managed inventory levels, placing orders and minimizing waste to enhance profitability.
- Implemented efficient workflow strategies to reduce wait times during peak hours.
- Monitored compliance with health and safety regulations, ensuring a safe working environment.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Server
Webb's Grainworks
Aliso Viejo, CA
09.2023 - Current
- Provided attentive customer service, ensuring positive dining experiences through effective communication and responsiveness.
- Collaborated with kitchen staff to streamline order delivery, enhancing service speed and accuracy.
- Developed strong relationships with regular customers, fostering loyalty and repeat business through personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Managed multiple tables efficiently during peak hours, balancing guest needs with operational demands.
Cashier
ChopStop
Aliso Viejo, CA
03.2021 - 03.2023
- Processed customer transactions accurately using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma - Health Science
Saddleback College
Mission Viejo12-2026
High School Diploma -
Aliso Niguel High School
Aliso Viejo, CA06-2023
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Inventory control and record keeping
- Safety awareness
- Conflict resolution techniques
- Policy enforcement
- Schedule oversight
- Team leadership
Certification
- EMT - Certified Emergency Medical Technician
Timeline
Shift Supervisor
Starbucks
09.2023 - Current
Server
Webb's Grainworks
09.2023 - Current
Cashier
ChopStop
03.2021 - 03.2023
High School Diploma - Health Science
Saddleback College
High School Diploma -
Aliso Niguel High School