Dedicated professional experienced in clinical support and patient care coordination. Skilled in time management and problem-solving, contributing to improved patient satisfaction and streamlined operations in fast-paced healthcare environments.
Overview
8
8
years of professional experience
Work History
Unit Secretary
Cape Fear Valley Medical Center
Fayetteville, NC
02.2024 - Current
Managed patient admissions and discharges, ensuring accurate data entry into electronic health records.
Coordinated communication between medical staff, patients, and families, enhancing service delivery.
Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
Maintained patient confidentiality in line with HIPAA regulations.
Maintained rapport with physicians, nurses, and other healthcare personnel.
Secretary
Don's Trash and Recycling Company
Spring Lake, NC
08.2020 - 02.2024
Managed scheduling and appointment coordination for office staff and management.
Facilitated communication between departments to streamline operations and improve efficiency.
Assisted in maintaining office supplies inventory and procurement processes.
Maintained daily report documents, memos and invoices.
Developed and implemented filing systems to enhance document retrieval and organization.
Cashier
Zaxbys
Cameron, NC
04.2018 - 04.2020
Processed customer transactions efficiently using POS systems.
Maintained accurate cash drawer and balanced receipts at end of shifts.
Assisted in training new cashiers on operational procedures and customer service standards.
Handled customer inquiries and resolved issues to enhance satisfaction levels.
Sales Associate
Foodlion Grocery Store
Spring Lake, NC
05.2019 - 02.2020
Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Managed inventory levels, ensuring accurate stock replenishment and product availability.
Trained new associates on store policies, procedures, and best practices for customer engagement.
Conducted regular price checks to maintain pricing accuracy and compliance with company standards.