Kaylee Swimm

• Provided exceptional customer service in fast-paced dining environment.
• Assisted guests with menu selections and dietary needs.
• Collaborated with kitchen staff to ensure timely food delivery.
• Maintained cleanliness and organization of dining area and tables.
• Processed payments accurately using point-of-sale system.
• Trained new servers on restaurant protocols and customer interaction standards.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

• Supervised daily dining operations, ensuring high service standards and guest satisfaction.
• Trained and mentored new staff on menu knowledge and customer service protocols.
• Coordinated with kitchen staff to streamline food delivery processes, enhancing efficiency.
• Managed dining room setup and organization for special events, optimizing space utilization.
• Resolved customer complaints promptly, maintaining a positive dining experience.
• Managed high volume dining periods with effective time management and strong multitasking abilities.
• Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
• Cultivated warm relationships with regular customers.

• Greeted and seated guests, ensuring prompt and friendly service.
• Managed reservation systems to optimize seating arrangements.
• Assisted in training new staff on customer service protocols.
• Collaborated with servers to ensure smooth dining experiences.
• Maintained cleanliness of front-of-house areas to enhance ambiance.
• Monitored wait times and communicated updates to guests effectively.
• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.

-Ensured restaurant cleanliness through systematic cleaning protocols and regular inspections.

-Engaged with hostess to ensure efficient guest management.

-Facilitated guest support by addressing inquiries and fulfilling needs.