Kaylee Truax
Sparks
Summary
At Wild Island, I spearheaded operations across departments, enhancing team productivity by streamlining workflows and elevating customer satisfaction through innovative solutions. My leadership, marked by adaptability and effective decision-making, led to significant revenue growth. Skilled in staff management and conflict resolution, I excel in dynamic environments, consistently delivering results.
Overview
5
5
years of professional experience
Work History
Supervisor
Wild Island
02.2020 - Current
- Oversaw daily operations of several departments, ensuring smooth workflow and timely completion of tasks building wide.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding staff meetings and assessments.
- Developed new sales strategies for increased revenue growth and customer satisfaction.
- Coordinated large-scale events and hosted hundreds of guests.
- Implemented daily operating procedures to keep area clean, adequately stocked, and well-organized.
- Managed guest questions and needs via email, phone calls and walk ins.
Education
Associates - Social Work
Truckee Meadows Community College
Reno, NVSkills
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Staff discipline
- Process monitoring and improvement
- Project planning
- Conflict resolution
- Software experience
- Financial management
- Verbal and written communication
- Task delegation
- Performance management
- Department organization
- Multitasking Abilities
- Adaptability and flexibility
- Professionalism
- Self motivation
- Reliability
Timeline
Supervisor
Wild Island
02.2020 - Current
Associates - Social Work
Truckee Meadows Community College
Similar Profiles
Sofia HendersonSofia Henderson
Elite Lifeguard at Wild Island Family Adventure ParkElite Lifeguard at Wild Island Family Adventure Park
Rylee IndaRylee Inda
Attractions Attendant at Wild Island Coconut BowlAttractions Attendant at Wild Island Coconut Bowl
Henry NavarreteHenry Navarrete
Food Runner at Wild Island Family Adventure ParkFood Runner at Wild Island Family Adventure Park
Emily RitterEmily Ritter
Material Handler at Benco Dental Supply CoMaterial Handler at Benco Dental Supply Co
Anthony SolanoAnthony Solano
Dockworker at Oak Harbor Freight Lines Inc.Dockworker at Oak Harbor Freight Lines Inc.