Kaylee unverferth
COLUMBUS GROVE,OH
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
6
6
years of professional experience
Work History
Business Development Manager
Whites Honda Toyota
Lima, OH
06.2024 - Current
- Leveraged CRM software to track leads, manage accounts, and optimize sales processes for efficiency.
- Led cross-functional initiatives aimed at improving customer experience and operational efficiency across departments.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Front Desk Receptionist
Whites Honda Toyota
Lima, OH
08.2026 - Current
- Greeted and assisted customers, ensuring a welcoming environment at reception.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Assisted in inventory management of office supplies, ensuring availability for daily operations.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Put service time cards in system and get Ro's ready for scanning
Assistant Aquatics Manager
YMCA Fun
Lima, OH
06.2022 - 02.2023
- Developed and implemented aquatics programs enhancing overall community engagement and participation.
- Trained and supervised lifeguards, ensuring adherence to safety protocols and operational efficiency.
- Conducted regular assessments of aquatic facilities, identifying areas for improvement in maintenance and user experience.
- Collaborated with staff to create schedules optimizing resource allocation for swim classes and events.
- Led training sessions on emergency response procedures, increasing readiness among team members.
Manager
Wendy's
Ottawa, OH
07.2020 - 02.2023
- Oversaw daily restaurant operations, ensuring compliance with company standards and policies.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory control procedures to minimize waste and optimize stock levels.
- Analyzed sales data to identify trends, adjusting strategies to enhance profitability.
- Developed and enforced health and safety protocols, improving workplace conditions.
- Coordinated scheduling to ensure adequate staffing during peak hours for efficient service delivery.
- Managed customer complaints effectively, enhancing guest satisfaction through resolution strategies.
Education
Associate of Science - Business Administration
Rhodes State Community College
Lima, OH01-2027
Skills
- Phone communication
- Customer service
- Administrative skills
- Scheduling
- Inventory management
- Office organization
- Spreadsheet tracking
- Financial recordkeeping
- Attention to detail
- Time management
- Listening skills
Notes
I am currently planning a relocation to Ashland, Kentucky and am seeking stable employment prior to my move. I am available for virtual interviews and can coordinate my relocation timeline around the start date of the position.
Timeline
Front Desk Receptionist
Whites Honda Toyota
08.2026 - Current
Business Development Manager
Whites Honda Toyota
06.2024 - Current
Assistant Aquatics Manager
YMCA Fun
06.2022 - 02.2023
Manager
Wendy's
07.2020 - 02.2023
Associate of Science - Business Administration
Rhodes State Community College