Kaylee Ware
Tualatin,OR
Summary
Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Shift Leader
Peet's
Lake Oswego, OR
04.2019 - Current
- Supervise daily operations ensuring smooth workflow at Peet's Coffee shop
- Train new team members on customer service and store procedures
- Coordinate shift schedules and manage staff assignments efficiently
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Delegated tasks to employees and monitored activities and task completion.
- Monitor inventory levels, assisting in stock management and ordering supplies
Host
Cracker Barrel
Tualatin, Oregon
04.2017 - 04.2019
- Greeted and seated guests in a friendly and efficient manner.
- Managed reservation system to optimize seating and reduce wait times.
- Assisted servers by communicating guest needs and preferences promptly.
- Trained new hosts on procedures and customer service standards.
Education
Associate of Arts - Transfer Degree
Portland Community College
Portland, OR 09.2017 - 03.2022
Some College (No Degree) - Child Development
Portland State University
Portland, ORSkills
- Staff management
- Customer service
- Inventory management
- Employee training
- Cash handling
- Sales reporting
References
References available upon request.
Timeline
Shift Leader
Peet's
04.2019 - Current
Associate of Arts - Transfer Degree
Portland Community College
09.2017 - 03.2022
Host
Cracker Barrel
04.2017 - 04.2019
Some College (No Degree) - Child Development
Portland State University
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