Katurah Wagner
Yeagertown ,PA
Summary
Dynamic Assistant Manager with a proven track record at KFC, enhancing customer experience through exceptional service and maintaining operational excellence. Skilled in team leadership and money handling, I fostered staff development and optimized financial accuracy. Achieved notable sales growth by prioritizing staff training and customer relations, demonstrating a commitment to exceeding performance goals.
Overview
6
6
years of professional experience
Work History
Shift Leader
Dunkin’
12.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintains good customer service such as friendliness, correct orders and much more.
Assistant Manager
KFC
10.2018 - 11.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- In charge of payroll, inventory, order taking and much more.
Education
Diploma -
Mifflin County High School
Lewistown, PA06.2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Team building
- Employee scheduling
- Recruiting and interviewing
- Sales growth
Timeline
Shift Leader
Dunkin’
12.2024 - Current
Assistant Manager
KFC
10.2018 - 11.2024
Diploma -
Mifflin County High School
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