Open To Work
Kaylee Wills
Work Preference
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Server
Shortcakes Sweet Shop and Eatery
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts to ensure efficient workflow and enhance guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized upselling techniques and in-depth menu knowledge to increase sales and promote specials.
- Cultivated strong relationships with regular customers to foster loyalty and repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Realtor
Weatherford Realty Group
LaBelle, FL
05.2024 - 12.2024
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Hosted open houses, showed listings to prospective buyers, and networked within the community to strengthen client relationships.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Developed strong knowledge of local market conditions, and new developments coming into the area to have a well-rounded knowledge for clients.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Supported broker with administrative tasks to streamline operations.
Host
Outback Steakhouse
10.2022 - 07.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Responded to customer inquiries regarding hours, seating, and menu information, enhancing overall customer experience.
- Managed large parties and unexpected events during busy shifts with composure, ensuring smooth operations and guest satisfaction.
- Assisted servers, food runners, and bussers in maintaining a clean and organized dining area for all guests.
Education
Real Estate License - Real Estate
Larson Education
Fort Myers, FL 05.2024 - 05.2024
High School Diploma -
Labelle High School
LaBelle, FL 08.2018 - 05.2022
Some College (No Degree) - General Studies
Florida SouthWestern State College
LaBelle, FLSkills
- Exceptional customer service
- Guest engagement
- Sanitation practices
- Uniform compliance
- Multitasking and organization
- Team collaboration
- Performance improvement
- Dependable service
- Cool under pressure
- Excellent communication
- Adaptable and flexible
- Positive attitude
- Warm and friendly
- Strong work ethic
Timeline
Server
Shortcakes Sweet Shop and Eatery
10.2024 - Current
Real Estate License - Real Estate
Larson Education
05.2024 - 05.2024
Realtor
Weatherford Realty Group
05.2024 - 12.2024
Host
Outback Steakhouse
10.2022 - 07.2023
High School Diploma -
Labelle High School
08.2018 - 05.2022
Some College (No Degree) - General Studies
Florida SouthWestern State College