Summary
Overview
Work History
Education
Skills
Timeline
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Kaylee Yazzie

Fruitland,NM

Summary

Dynamic and customer-focused professional with extensive experience at Thunderbird Lodge. Proven expertise in payment handling and fostering guest satisfaction through exceptional service. Adept at collaborating with teams to enhance operational efficiency and maintain a welcoming environment. Recognized for effectively managing financial transactions while building strong rapport with guests.

Overview

2
2
years of professional experience

Work History

Hotel Front Desk Clerk

Thunderbird Lodge
05.2025 - Current
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.

Cafeteria Worker

Thunderbird Lodge
01.2024 - Current
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Prepared ingredients and recipe components ahead of time.
  • Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
  • Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
  • Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
  • Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
  • Tracked meal purchases and accepted payments at cash register.

Gift Shop Cashier

Thunderbird Lodge
06.2024 - 07.2025
  • Processed returns and exchanges efficiently according to store policy, minimizing disruptions to other customers'' shopping experiences.
  • Utilized time management skills effectively, balancing multiple responsibilities such as cashiering duties and restocking shelves simultaneously.
  • Accurately processed transactions with various payment methods to ensure proper accounting and minimize discrepancies.
  • Developed strong rapport with customers through friendly interactions, fostering a welcoming atmosphere within the gift shop.
  • Balanced cash drawers at the beginning and end of shifts, verifying that all funds were accounted for accurately before submitting reports to supervisors for review.
  • Maintained security awareness while handling large amounts of cash, reducing the risk of theft or loss within the store environment.

Education

High School Diploma -

Chinle High School
Chinle, AZ

Skills

  • Customer service
  • Payment handling
  • Welcoming guests
  • Teamwork orientation

Timeline

Hotel Front Desk Clerk

Thunderbird Lodge
05.2025 - Current

Gift Shop Cashier

Thunderbird Lodge
06.2024 - 07.2025

Cafeteria Worker

Thunderbird Lodge
01.2024 - Current

High School Diploma -

Chinle High School

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Kaylee Yazzie