Kaylee Zoltanski
Hamilton,New Jersey
Summary
Dedicated worker in customer service, conflict resolution, and team training. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environments. Confident working with a team as well as independently.
Overview
5
5
years of professional experience
Work History
Supervisor
Normans Hallmark
Princeton, New Jersey
05.2024 - Current
- Trained new employees on store policies and customer service standards.
- Resolved customer inquiries and handled complaints with professionalism and care.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Trained new employees on company policies and procedures.
Server
Brother's Pizza Rt 33
Hamilton, New Jersey
10.2021 - 10.2023
- Assisted in training new servers on menu items and service protocols.
- Processed payments and maintained cash register accuracy during shifts.
- Maintained knowledge of menu items, specials, and promotions for customer engagement.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Film And Screen Studies
Pace University
New York, NYSkills
- Employee training
- Customer service
- Conflict resolution
- Problem solving
- Cash handling
- Communication skills
Timeline
Supervisor
Normans Hallmark
05.2024 - Current
Server
Brother's Pizza Rt 33
10.2021 - 10.2023
Film And Screen Studies
Pace University