Kaylee Riepma
Ireton,IA
Summary
IT support professional known for combining strong technical skills with a down-to-earth, approachable style and a commitment to service excellence. Comfortable guiding non-technical users through complex issues without making them feel lost or talked down to, creating a supportive, patient-centered experience. Brings strong documentation habits, effective issue triage, and sound judgment around escalation to ensure timely resolution and continuity. Maintains strict confidentiality, with working knowledge of HIPAA and best practices for handling sensitive information. A proactive problem-solver and dependable team member who communicates well and supports a collaborative, high-performing environment.
Overview
8
8
years of professional experience
Work History
Network Analyst
Sioux Center Health
Sioux Center, IA
08.2021 - Current
- Installed and configured hardware and software for optimal system performance.
- Analyzed and rectified technical problems on diverse platforms, contributing to improved user experience.
- Maintained inventory of IT equipment, ensuring timely availability of resources.
- Coordinated efforts with team members to optimize IT processes and improve workflow efficiency.
- Developed documentation for IT procedures to improve knowledge sharing among staff.
- Assisted end-users with support requests by providing clear, patient guidance through essential troubleshooting procedures.
- Elevated customer service standards by implementing prioritization system for IT issues based on urgency and impact.
- Resolved customer issues and offered technical support, ensuring effective communication through both phone and in-person channels.
Online Personal Shopper
Walmart
Sioux Center, IA
08.2020 - 07.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Bartender
The Molehill Bar & Spirits
Ireton, IA
08.2018 - 05.2019
- Managed cash register operations, processing transactions accurately and efficiently.
- Fostered positive relationships with patrons, enhancing customer loyalty through exceptional service.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar presentable and well-stocked to meet customer needs.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Education
Associate of Applied Science - Networking Administration And Security
Western Iowa Tech Community College
Sioux City, IA05-2020
Bachelor of Arts - Psychology
University of South Dakota
Vermillion, SD08-2016
High School Diploma -
West Sioux High School
Hawarden, IA05-2011
Skills
- End user support
- Analytical thinking
- Documentation and reporting
- Superb interpersonal skills
- Teamwork and collaboration
Languages
English
Native or Bilingual
Timeline
Network Analyst
Sioux Center Health
08.2021 - Current
Online Personal Shopper
Walmart
08.2020 - 07.2021
Bartender
The Molehill Bar & Spirits
08.2018 - 05.2019
Associate of Applied Science - Networking Administration And Security
Western Iowa Tech Community College
Bachelor of Arts - Psychology
University of South Dakota
High School Diploma -
West Sioux High School