KAYLEEN CHHAT
Bellflower
Summary
Knowledgeable and dedicated customer service professional with extensive experience in many industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Beauty Advisor
Ulta
09.2024 - Current
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
Export Customer Service Representative
Panda Logistics
09.2021 - 07.2024
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Enhanced client satisfaction by efficiently addressing and resolving export-related issues
- Promptly responded to inquiries and requests from prospective customers
- Collaborated with sales, logistics, and warehouse teams to ensure timely deliveries of export products
Fast Food Worker
McDonald's Fast Food Restaurant
10.2020 - 09.2021
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment
- Accurately operated cash register to process customer payments
- Kept accurate records of inventory levels, enabling timely reordering of supplies to prevent shortages during busy periods
- Documented customer orders and conveyed special requests to kitchen staff
- Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
Education
No Degree - Licensed Vocational Nurse
American Career College
Anaheim, CA02-2026
High School Diploma -
Bellflower High School
Bellflower, CA06.2021
Skills
- Teamwork and Collaboration
- Billing Adjustments and Refunds
- Calm Under Pressure
- Customer engagement
- Export documentation knowledge
- Computer Skills
- Organization and multitasking
- Team collaboration
Languages
English
Native or Bilingual
Spanish
Limited Working
Cambodian
Limited Working
Timeline
Beauty Advisor
Ulta
09.2024 - Current
Export Customer Service Representative
Panda Logistics
09.2021 - 07.2024
Fast Food Worker
McDonald's Fast Food Restaurant
10.2020 - 09.2021
High School Diploma -
Bellflower High School
No Degree - Licensed Vocational Nurse
American Career College
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