KAYLEEN DENNING
Manchester
Summary
Dynamic operations and administrative leader with over 10 years of experience in high-volume service environments, skilled in managing administrative teams and coordinating office and facilities service requests to ensure exceptional customer service delivery. Expertise in driving process improvements, overseeing vendor performance, and managing work order workflows enhances operational efficiency. A strong background in escalation management and stakeholder communication supports effective KPI reporting and the preparation of accurate operational data for monthly, quarterly, and annual business reviews. Committed to fostering a collaborative work environment that prioritizes quality service and continuous improvement.
Overview
10
10
years of professional experience
Work History
Retail & Production Director
SAGE Dining Services
Wallingford, CT
03.2024 - Current
- Lead daily operational execution across multiple service areas, ensuring efficient workflows, staffing coverage, and consistent service delivery aligned with organizational standards.
- Supervise and coach 50 team members, managing task prioritization, workload distribution, training, and performance expectations to maintain operational effectiveness.
- Serve as primary escalation point for operational, customer service, and administrative issues requiring judgment, coordination, and cross-functional resolution.
- Own coordination of maintenance requests, facilities issues, and equipment repairs by intake, prioritization, tracking, and follow-through to completion.
- Manage vendor relationships including service scheduling, pricing coordination, and performance monitoring to ensure compliance with service expectations.
- Track and analyze operational KPIs including service levels, labor metrics, inventory usage, and cost controls to support reporting and leadership decision-making.
- Develop and maintain standardized procedures, documentation, and workflow improvements to streamline operations and improve service consistency.
- Partner with internal stakeholders to support operational planning, audits, and data preparation for performance reporting and business reviews.
Retail & Food Service Manager
Aramark Collegiate Hospitality
University of Hartford
01.2016 - 03.2024
- Managed daily operations in a high-volume environment, overseeing administrative processes including scheduling, procurement, reporting, and service coordination.
- Led and developed a team of 40+ employees, ensuring adherence to service standards, training requirements, and operational performance goals.
- Acted as escalation point for customer service issues and operational challenges, ensuring timely resolution and follow-up.
- Coordinated vendor relationships, purchasing, inventory management, and service requests to maintain operational continuity and supply reliability.
- Utilized Kronos, Oracle, and CBORD systems for workforce management, reporting, data tracking, and operational analysis.
- Maintained accurate operational records and supported monthly, quarterly, and annual reporting through KPI tracking and data analysis.
- Partnered with vendors including FreshPoint to ensure service delivery standards, pricing alignment, and supply chain consistency.
Education
Bachelor of Arts - Business Administration / Management
University of Hartford
West Hartford, CTSkills
- Microsoft Office Suite
- Kronos
- Oracle
- CBORD
- Work Order & Service Tracking Systems
- Operational Reporting
- KPI Dashboards
- Data Analysis
- Vendor Management Systems
- Workforce Scheduling Tools
CORE COMPETENCIES
- Administrative & Office Operations Leadership
- Facilities & Work Order Management
- Maintenance & Service Coordination
- Customer Service Oversight
- Vendor Management & Performance Monitoring
- Team Leadership & Coaching
- Process Improvement
- Operational Reporting & KPI Analysis
- Client Business Review (CBR) Support
- Budget Awareness & Cost Control
- Scheduling & Workforce Planning
- Compliance & Operational Standards
- Stakeholder Communication
- Cross-Functional Coordination
- Data Collection & Reporting
Timeline
Retail & Production Director
SAGE Dining Services
03.2024 - Current
Retail & Food Service Manager
Aramark Collegiate Hospitality
01.2016 - 03.2024
Bachelor of Arts - Business Administration / Management
University of Hartford