Kayleen Melanaphy
Cedar Springs,MI
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
7
7
years of professional experience
Work History
Client Service Representative
H&r Block
01.2025 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
Lead Teacher
Head Start of Kent County
09.2023 - 04.2024
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
Daycare Teacher
Giggles and Wiggles
11.2022 - 08.2023
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
Home Health Aide
M&M Care
03.2021 - 11.2022
- Improved patient well-being by providing compassionate and attentive personal care.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Kitchen Accommodator
Temple Emunah
01.2018 - 03.2020
- Efficiently prepped ingredients for multiple dishes simultaneously while meeting time-sensitive deadlines.
- Ensured food quality and safety by adhering to proper storage, handling, and sanitation guidelines.
Education
High School -
Cedar Springs High School
Associate of Arts - Education
Middlesex Community College
Skills
- Customer Service
- Communication
- Attention to Detail
- Team Collaboration
- Community Engagement
- Professionalism
- Scheduling appointments
- Maintaining cleanliness
- Confidentiality
- Oral and written communications
Timeline
Client Service Representative
H&r Block
01.2025 - Current
Lead Teacher
Head Start of Kent County
09.2023 - 04.2024
Daycare Teacher
Giggles and Wiggles
11.2022 - 08.2023
Home Health Aide
M&M Care
03.2021 - 11.2022
Kitchen Accommodator
Temple Emunah
01.2018 - 03.2020
Associate of Arts - Education
Middlesex Community College
High School -
Cedar Springs High School
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