Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayleesa Ellis

The Bronx

Summary

Dynamic General Manager with a proven track record at Bobo, excelling in budget management and operational strategy. Skilled in employee training and financial analysis, I successfully enhanced team performance and achieved significant cost savings. Passionate about fostering collaboration and maximizing customer satisfaction through effective leadership and strategic planning.

Overview

4
4
years of professional experience
1
1
Certification

Work History

General Manager

Bobo
New York
12.2024 - Current
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Administered employee discipline through verbal and written warnings.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Tracked monthly sales to generate reports for business development planning.
  • Guided management and supervisory staff to promote smooth operations.
  • Delegated work to staff, setting priorities and goals.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.

Assistant General Manager

Rosemary's
New York
04.2024 - 12.2025
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
  • Prepared weekly schedules for staff members based on their availability.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Oversaw payroll preparation and administration for staff.
  • Handled customer complaints and inquiries, ensuring high levels of satisfaction.
  • Led staff training sessions to improve service quality and operational skills.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Ensured compliance with health and safety regulations to maintain a safe working environment.
  • Coordinated with the General Manager to develop and implement strategic plans.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Operations Manager

Bobo
New York
01.2022 - 03.2023
  • Delegated work to staff, setting priorities and goals.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Education

Bachelor of Arts - Dance

University of The Arts
Philadelphia, PA
05-2013

Skills

  • Employee training
  • Budget management
  • Financial analysis
  • Operational strategy
  • Payroll administration
  • Time management abilities
  • Hiring and onboarding
  • Performance evaluations
  • P&L management

Certification

  • NYC Food Protection Certificate

Timeline

General Manager

Bobo
12.2024 - Current

Assistant General Manager

Rosemary's
04.2024 - 12.2025

Operations Manager

Bobo
01.2022 - 03.2023

Bachelor of Arts - Dance

University of The Arts

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Kayleesa Ellis