KAYLEI RUTLEDGE

-Trained new hires and reinforced service and operational standards across a high-volume location.

-Managed floor operations by enforcing dress code violations, seating VIP guests, prohibiting outside food and drinks, and resolving guest concerns to enhance overall guest experience.

- Facilitated open table operations to ensure efficient guest seating. during services while evenly dispersing on average equivalent covers during and before shift.

- Developed and supervised opening/closing procedures and station standards, mentored team members into leadership roles.

-Acted as a go-to resource for staff and management, maintaining consistent execution of service standards across a large team.

-Operated a range of guest-facing technology including POS systems, touch panels, and security/monitoring equipment

- Answered phone calls, supervised host team, assisted walk-in guests, and seated reservations simultaneously, demonstrating strong multitasking and pressure management skills.

-Served parties of 10-20 children while maintaining close communication with the host to ensure satisfaction and smooth operation.

- Ranked #1 overall party host in the first month of employment by bringing in large amounts of tips per party.

- Constantly refilled soda pitchers or various flavors, delivered ordered food to tables in a timely fashion, sliced and served cake at the end of for parties of 30+.

- Decorated and Undecorated party rooms with a deep clean and sanitization to ensure a clean and safe environment for the oncoming party

-Delivered food and beverages to tables promptly and accurately while maintaining high standards of customer service. Ensured each dish went to the correct corresponding guest.

-Supported operations at POS stations by ensuring accurate order entry and transactions, and facilitated accurate order entry and effective communication between front-of-house and kitchen staff.

- Assisted with POS stations, ensuring orders were entered correctly and accurately and communicated correctly between front-of-house and kitchen staff.

- Delivered friendly and efficient customer service while preparing food and fulfilling orders in a fast-paced environment.

-Operated the POS system, processed transactions, and handled cash accurately while maintaining an organized cash register.

-Prepared menu items according to company standards while maintaining food quality, portion control, and presentation while packaging to go/ pick up orders.

Cleaned and organized work areas for opening and closing shifts.