Kaylei Szczepanski
Victoria's Secret & PINK
Kalamazoo,MI
1
Certification
2
years of professional experience
Dedicated Pharmacy Technician skilled in prescription processing and customer engagement. Known for strong attention to detail and problem-solving abilities, contributing to improved patient care and increased customer satisfaction in high-volume pharmacy environments. Committed to enhancing patient care through accurate medication dispensing and efficient service.
Work History
Certified Pharmacy Technician
1 Year 4 Months- Processes prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
- Maintains inventory levels through regular stock audits, reducing waste and improving supply chain efficiency.
- Answers incoming phone calls and addresses questions from customers and healthcare providers.
- Stocks and inventories medication to keep accurate records.
- Completes paperwork, entering prescription and insurance or billing information into patient profiles.
- Consults with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhances patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increases customer satisfaction by delivering friendly, personalized service during transactions.
- Works with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counts, measures, and compounds medications following standard procedures.
- Maintains proper drug storage procedures and records for controlled drugs.
- Resolves non-routine issues like third-party billing, computer system, and customer service issues.
- Maintains drug inventory levels by ordering necessary medications and supplies.
- Proactively addresses potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Contributes toward filling of more than 300 daily prescriptions in a high-volume retail pharmacy environment.
Customer Service Cashier
1 Year 9 Months- Processes customer transactions efficiently using POS systems.
- Collaborates with team members to ensure smooth store operations during peak hours.
- Maintains a clean and organized workspace
- Handles high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processes returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offers additional services such as loyalty programs or special promotions
- Utilizes strong product knowledge to upsell items when appropriate
- Enhances store security by identifying and reporting suspicious activities.
- Handles cash with high accuracy and takes care to check bills for fraud.
- Maintains current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma
Skills
Prescription processing
Pharmacy inventory management
Pharmaceutical calculations
Pharmacy software
Attention to detail
Problem-solving skills
Multitasking and organization
Time management
Customer engagement
Team collaboration
Confidentiality and HIPAA
Empathy and patience
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician - April 2026 to Present
- CPR Certified
Timeline
Certified Pharmacy Technician
Walmart
04.2025 - CurrentRead More
Customer Service Cashier
Victoria's Secret & PINK
11.2024 - CurrentRead More
Allegan High School
High School Diploma
Read More