KAYLEIGH BARANGAN
Phoenix,AZ
Summary
Offering abilities in customer service and inventory management, with experience in mentoring and leadership. Skilled in food preparation, coffee preparation, cash handling, and maintaining safety and sanitation standards. Strong organizational skills and expertise in POS systems enhance operational efficiency and customer satisfaction.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Barista Trainer
Better Buzz Coffee Roasters LLC
Phoenix, AZ
04.2025 - Current
- Provided one-on-one guidance to new barista hires on all aspects of the job from daily operations to customer service standards.
- Answered customer phone calls and appropriately addressed questions and complaints.
- Presented and explained drink menu, answering questions to educate customers.
- Trained new baristas on company processes and product preparation.
- Operated cash registers and handled cash and card transactions.
- Monitored barista performance by conducting regular spot checks during peak hours of operation.
- Replenished supplies to maintain adequate stock levels.
- Trained new baristas on proper coffee preparation techniques.
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
- Sold and served baked goods and miscellaneous food items, increasing company revenue.
- Prepared teas, hot chocolate, and other non-coffee drinks for customers.
- Warmed and served baked goods and pastry items to customers.
Barista/Cashier
Coffee Zona
Phoenix, AZ
12.2023 - 03.2025
- Know how to make an array of iced, hot, and blended drinks such as lattes, cortado, drip coffee, tea, flat white, etc.
- Cleaning espresso machine and keeping station clean and organized.
- Make food such as burritos, waffles, crossiant sandwiches, english muffins etc.
- Ring customers up at the register and have a firm grasp of the POS system.
- Be able to answer any questions customers may have about our coffee, drinks, food, etc.
- Take orders on register.
- Make espresso drinks (lattes, cafe au lait, cortado, cappuccino, etc).
- Close & count register.
- Make lists of restocks.
Barista
Birdhaus Coffee
Phoenix, AZ
03.2023 - 12.2023
- Prepare drip coffee.
- Prepare waffle batter.
- Open/closing sidework (dishes, restock, sweeping/mopping, taking out trashes, cleaning espresso machine).
Team Member/Shift Leader
Our Green Affair
Pacific Beach, CA
04.2021 - 09.2021
- I usually work on the line where the front of house (FOH) build salads bowls and loaded potatoes, give customer samples, and check them out while providing a friendly customer experience as well as doing our line work, making sure we are always staying within health code regulations.
- I also work in the back of house and do prep work as well like making our crunchy toppings marinating proteins etc.
- We check temperatures on ingredients, proteins, greens, soups, and desserts every shift change.
- Closing shift is in charge of all the cleaning, stocking, sanitizing, etc to make sure everything is ready for the morning shift to open the store.
- I also had the duty of closing the cash register and counting the tips at the end of the night.
Server and Bartender
Crabs on the Beach
Pensacola Beach, FL
07.2019 - 03.2020
- I was a part-time bartender and a full-time server at crabs on the beach in Pensacola Florida.
- It was my job to greet customers with a warm and friendly attitude and take drink orders, as well as give my opinion on what food that I personally liked in our restaurant.
- I took drink orders, ran food to my customers, bussed tables, answer any questions they may have, and also run payment at the end of the meal.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
- Prepared and served food and beverages to customers.
- Exercised focus and concentration to keep track of tables and remember orders.
- Delivered customer checks and securely processed credit card or cash payments.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
Education
High School Diploma - undefined
Skyline High School
Mesa, AZ05.2017
Skills
Cashiering and cash handling
Food safety and sanitation
Basic math and pricing skills
Shift management and supervising
Food preparation and cooking
Time management and organization
Inventory control and analysis
Fast casual dining expertise
Customer service and guest relations
Delivery driving
Communication skills
Hospitality and restaurant management
Sales and upselling strategies
POS system proficiency
Mentoring and leadership experience
Barista and cocktail preparation skills
Certification
- Driver's License, Valid
- Food Handler Certification, 2023-11-01, 2024-11-01
- Arizona Basic Title 4 Alcohol Training, 2023-11-01, 2026-11-01
Personal Information
Work Permit: Authorized to work in the US for any employer
Owner of sourdough LLC
I have my own small business called Kays Sourdough
Timeline
Barista Trainer
Better Buzz Coffee Roasters LLC
04.2025 - Current
Barista/Cashier
Coffee Zona
12.2023 - 03.2025
Barista
Birdhaus Coffee
03.2023 - 12.2023
Team Member/Shift Leader
Our Green Affair
04.2021 - 09.2021
Server and Bartender
Crabs on the Beach
07.2019 - 03.2020
High School Diploma - undefined
Skyline High School