Hi, I’m
KAYLEIGH BERNTHALER
Bethel Park,PA
Summary
Compassionate professional with a background in sales, customer service, and public safety. As a 911 dispatcher, I have honed skills in calm communication under pressure. My experience emphasizes active listening, empathy, and problem-solving-key qualities for a hearing aid specialist assisting clients with their hearing health challenges.
Overview
15
years of professional experience
1
Certification
Work History
BETHEL PARK POLICE DEPARTMENTBethel Park, PA
Telecommunications Officer
02.2025 - Current
Job overview
- Receives emergency 9-1-1 calls for police and fire
- Handle physical copies of warrants and file them appropriately on behalf of officers
- Maintain reports and update information on callers, and police reports.
- Operates multiple public safety equipment such as radios and different computer software systems: CAD (computer-aided dispatch) systems, CLEAN/NCIC, Motorola radio systems, and others as needed.
ALLEGHENY COUNTYMoon Township, PA
911 Telecommunications Officer
10.2021 - 01.2025
Job overview
- Receives emergency 9-1-1 calls for police, fire, and medical service; questions callers, and determines appropriate responses, provides entry into a CAD system, and sends calls to dispatch positions.
- CTO - responsible for training new call takers and police dispatchers
- Logistics management - manage multiple units on multiple calls for service and dispatch additional units to incoming emergency calls.
- Operates public safety communications radio equipment, while monitoring the status and availability of public safety units.
- Operates multiple public safety equipment such as radios and different computer software systems: CAD (computer-aided dispatch) systems, CLEAN/NCIC, Motorola radio systems, and others as needed.
PLANET FITNESSBethel Park, PA
General Manager
04.2021 - 10.2021
Job overview
- Oversaw recruiting, hiring, and training, and discipline of staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodian
- Staff Management - scheduling of staff while accommodating coverage needs, time off requests, and scheduling conflicts
- Hands on experience in regular facility cleaning and upkeep (i.e. mopping up spills, trash removal, cleaning windows and mirrors and re-racking weights.)
- Ensure safety of employees, members, and club property by determining when equipment or facilities needed repaired and communicating to Facilities Maintenance team in a timely manner.
- Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
DICK'S SPORTING GOODSRemote
Athlete Engagement teammate
09.2020 - 04.2021
Job overview
- Call center - taking an influx of calls and assisting customers with placing and reviewing orders, and loyalty account inquiries.
- Special Projects - dedicated team to answer emails and chat requests for help, awarded projects based on efficiency in day-to-day tasks.
- Fitness Expert - specialty team of individuals chosen to pilot calls about treadmills and spin bikes and the different features and assist with training and rollout to the rest of the call center.
- Ownership of all customer requests from start to finish and ensure completion with customer satisfaction score of 60% or higher.
ENTERPRISE HOLDINGS INC.Belle Vernon, PA
Branch Manager
08.2018 - 03.2020
Job overview
- Responsible for controlling expenses, increasing profitability, and adhering to underwriting standards.
- Human resources management
- Maintained clean and organized appearance of all branch areas to attract and retain customers.
- Built trust and earned sustained credibility to increase returned business.
- Develop overall sales and marketing strategy for the branch.
- Filed and audited all rental agreements and van addendums, audit contracts daily to ensure correct completion.
- Maintain payment methods for all contracts and ensure proper invoicing.
ENTERPRISE HOLDINGS INC.Castle Shannon, PA
Assistant Branch Manager
05.2017 - 08.2018
Job overview
- Trained and developed new team members in alignment with branch service standards and objectives.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Assisted in the recruiting, interviewing, and hiring process of Management Trainees, Service Agents, and Drivers.
- Took ownership of Account Management and assistant our Dealerships, Body Shops, and corporate accounts needs for vehicles Management Trainee | Enterprise Holdings - Castle Shannon/ PIT Airport.
ENTERPRISE HOLDINGS INC.Castle Shannon, PA
Management Trainee/Assistant
06.2016 - 05.2017
Job overview
- Completed management program and coached peers through the program.
- Responsible for assisting customers and resolving issues.
- Established and maintained relationships with corporate accounts.
AEROPOSTALEBethel Park, PA
Sales Lead
12.2010 - 06.2016
Job overview
- Assist in meeting sales plans and expectations by supervising the selling floor.
- Responsible for the setup and reaction to sell thru of the accessory and activewear lines.
- Use solution-based customer service to resolve customer complaints involving sales or service.
- Assisted in the merchandising process of other departments to keep product fresh.
- Trained associate leads in accessories and activewear to ensure product knowledge.
Education
California University of Pennsylvania (now PENNWEST)
Bachelor of Science from Business Administration (Marketing)
05.2016
University Overview
Certification
- IS-907: Active Shooter: What You Can Do
- IS-700.B: An Introduction to the Nation Incident Management System
- IS-100.C: Introduction to Incident Command System, ICS-100
- Public Safety Telecommunicator 1, 7th Ed., #62298
- CPR Certification
- IAED Emergency Medical Dispatcher, 2021-11-05
- IAED Emergency Fire Dispatcher, 2024-02-03
- OUTEC Certification
- Headache's Hidden Meaning, 2022-12-01
- Dispatch- Directed CPR, 2022-05-12
Accomplishments
Accomplishments
- Successful completion of the Communications Training Officer (CTO) Program to allow me to train new call takers and dispatchers.
- Enterprise Holdings: #1 in fleet growth, profitability increases and Employee Retention 2019 41.1% growth in 2019 Ranked in top 10% for sales.
Timeline
Telecommunications Officer
BETHEL PARK POLICE DEPARTMENT
02.2025 - Current
911 Telecommunications Officer
ALLEGHENY COUNTY
10.2021 - 01.2025
General Manager
PLANET FITNESS
04.2021 - 10.2021
Athlete Engagement teammate
DICK'S SPORTING GOODS
09.2020 - 04.2021
Branch Manager
ENTERPRISE HOLDINGS INC.
08.2018 - 03.2020
Assistant Branch Manager
ENTERPRISE HOLDINGS INC.
05.2017 - 08.2018
Management Trainee/Assistant
ENTERPRISE HOLDINGS INC.
06.2016 - 05.2017
Sales Lead
AEROPOSTALE
12.2010 - 06.2016
California University of Pennsylvania (now PENNWEST)
Bachelor of Science from Business Administration (Marketing)