Kayleigh Bush
Barista Shift Lead
Winter Springs,FL
Summary
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 3 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
1
1
Language
1
1
Certification
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Barista Shift Lead
Foxtail Coffee Co.
Orlando , Florida
2020.06 - Current
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Barista Supervisor
Macy's
Las Vegas , Nevada
2018.04 - 2020.07
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Handled customer complaints, resolved issues and adjusted employee deployment plan according to the day flow.
- Interviewed, hired and trained new employees for barista and lead positions
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Controlled food costs and managed inventory.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Animated Performer
Universal Studios Florida
Orlando , Florida
2011.11 - 2019.06
- Interacted with guests on a daily basis providing excellent customer service for a little over 7 years.
- Engaged with guests on multiple occasions using American Sign Language.
- Held the position of a contracted parade performer in the “Superstar Parade” in the Dora and Diego unit and previous cross trained as a “fish-skater” (November 2014-October 2015).
- Held various roles in the Macy's Holiday Parade at Universal Studios including, “Snowflake Skater”, “Rag-doll”, “Cheerleader”, and “Bear”.
- Preformed in many other character performer positions throughout the parks from 2011-2019.
Education
High School Diploma -
Winter Springs High
Winter Springs, FL 2006.08 - 2010.06
Skills
Hiring
Certification
Licensed Store Leader
Timeline
Barista Shift Lead
Foxtail Coffee Co.
2020.06 - Current
Licensed Store Leader
2019-03
Barista Supervisor
Macy's
2018.04 - 2020.07
Animated Performer
Universal Studios Florida
2011.11 - 2019.06
High School Diploma -
Winter Springs High
2006.08 - 2010.06
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