Kayleigh Edwards
Rockton,IL
Summary
Dynamic and reliable professional with extensive experience in customer service at Subway and McDonald's. Proven ability to enhance customer satisfaction through effective communication and exceptional multitasking skills. Adept at cash handling and maintaining high hygiene standards, consistently delivering quality service while fostering strong client relationships.
Overview
6
6
years of professional experience
Work History
Sandwich Artist
Subway
04.2022 - Current
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Nail Technician
Self-employeed
10.2023 - 10.2024
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Offered advice and recommended products to improve and maintain nails.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Oversaw schedule to manage appointments of new and existing clients.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
Crew Member
McDonald's
08.2019 - 01.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Collaborated with team members to complete orders.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Nail Technician - Nails
First Class Cosmetology
Beloit, WI05-2023
High School Diploma -
Hononegah Highschool
Rockton, IL05-2021
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliability and punctuality
- Cash handling proficiency
- Effective multi-tasking
- Multitasking and prioritizing
- Attention to detail
- Dependable and honest
Timeline
Nail Technician
Self-employeed
10.2023 - 10.2024
Sandwich Artist
Subway
04.2022 - Current
Crew Member
McDonald's
08.2019 - 01.2022
Nail Technician - Nails
First Class Cosmetology
High School Diploma -
Hononegah Highschool
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