Kayleigh Harwood
Durant,OK
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Chili's Bar and Grill
10.2023 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Collaborated with kitchen staff to coordinate accurate and timely meal preparations.
- Assisted in training new servers on menu items and service standards.
- Made sure bar drinks were run in a timely manner.
- Cashing customers out and returning correct change.
Team Member
Dairy Queen
09.2021 - 10.2023
- Provided exceptional customer service in fast-paced environment, enhancing overall guest satisfaction.
- Operated kitchen equipment and maintained cleanliness to ensure food safety compliance.
- Prepared and served menu items efficiently, adhering to quality standards and recipes.
- Assisted in training new team members on operational procedures and best practices.
Receptionist
Oklahoma Trailer Sales
04.2021 - 08.2021
- Answered and received phone calls
- Assisted customers on prices and information
- Communicated with other departments for customer efficiency.
Education
Bachelor of Science - Nursing
Southeastern Oklahoma State University
Durant, OK04-2029
High School Diploma -
Caddo High School
Caddo, OK05-2024
Skills
- Customer service
- Order taking
- Food delivery
- Table management
- Cash handling
- Communication skills
- Food safety compliance
- Time management
- Fast-paced environment experience
- Cleanliness maintenance
- Multitasking abilities
Certification
ABLE License
Timeline
Server
Chili's Bar and Grill
10.2023 - Current
Team Member
Dairy Queen
09.2021 - 10.2023
Receptionist
Oklahoma Trailer Sales
04.2021 - 08.2021
Bachelor of Science - Nursing
Southeastern Oklahoma State University
High School Diploma -
Caddo High School