Kayleigh Marcus-Wallace
Friendswood,US
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Enthusiastic and reliable, takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Chicken N Pickle
02.2024 - 07.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Checked guests' identification before serving alcoholic beverages.
Server
Walk-On's Sports Bistreaux - Webster, TX
03.2023 - 11.2023
- Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business
- Bussed, cleaned, and set tables to ensure quick turnover
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
- Seated guests at tables with courtesy, providing menus, and accurately recording drink orders
- Checked identification to enforce the age requirement for alcoholic beverages.
Sales Associate
The Vitamin Shoppe - Webster, TX
08.2022 - 02.2023
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Organized displays and stocked shelves to draw customers' attention to specific items
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current
- Used the register system to ring up customer purchases, process payments, and issue receipts
To-Go Server
Jackie's Brickhouse - Kemah, TX
09.2021 - 04.2022
- Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers
- Scheduled customer check-ins to take orders and confirm satisfaction with meals after delivery, and I promptly addressed any issues
- Processed orders and sent them to kitchen employees by POS system
- Took credit card, cash, and gift certificate payments and gave cash transactions change
Education
High School -
Texas Connections Academy @ Houston
01.2022
Certification
- Texas Food Handler Certificate
- TABC Certificate
Timeline
Server
Chicken N Pickle
02.2024 - 07.2024
Server
Walk-On's Sports Bistreaux - Webster, TX
03.2023 - 11.2023
Sales Associate
The Vitamin Shoppe - Webster, TX
08.2022 - 02.2023
To-Go Server
Jackie's Brickhouse - Kemah, TX
09.2021 - 04.2022
High School -
Texas Connections Academy @ Houston
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