Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kevin Tieu

FRIENDSWOOD,TX

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Kura Revolving Sushi Bar. Proven ability to enhance guest engagement and satisfaction through effective multitasking and cash handling. Recognized for fostering positive relationships with customers and maintaining cleanliness standards in fast-paced environments.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

6
6
years of professional experience

Work History

Server

Kura Revolving Sushi Bar
02.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Cashier

Torchy's Tacos
11.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Restocked and organized merchandise in front lanes.

Hospitality Team Member

Dave & Buster's
11.2021 - 12.2023
  • Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
  • Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
  • Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
  • Helped resolve conflicts or disputes among guests or team members courteously, maintaining a harmonious working environment.
  • Ensured all safety protocols were followed within the hotel premises, minimizing potential risks to guests'' wellbeing.

Expo Runner

PF Changs Restaurant
07.2019 - 10.2021
  • Assisted chefs with plating dishes, ensuring a visually appealing presentation for guests.
  • Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
  • Contributed to a positive team environment by assisting coworkers during busy periods when necessary.
  • Adhered to strict hygiene standards, minimizing potential contamination risks for guests.
  • Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
  • Enhanced customer satisfaction by promptly delivering food and beverages to expo station.
  • Communicated food orders to chefs to execute priorities and special requests.
  • Collaborated with servers to ensure timely delivery of orders, reducing wait times for customers.

Education

High School Diploma -

Clear Brook High School
Friendswood, TX
06.2016

Associate of Arts -

San Jacinto College South Campus
Pearland, TX
12.2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Relationship management
  • Allergy awareness
  • Inventory management
  • Order management

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 3-5 staff members.
  • Achieved a raise by completing a tight, busy, and steady-paced shift with accuracy and efficiency.
  • Collaborated with team of 3-5 colleagues in the development of deep-cleaning the establishment.

Timeline

Server

Kura Revolving Sushi Bar
02.2024 - Current

Cashier

Torchy's Tacos
11.2023 - 01.2024

Hospitality Team Member

Dave & Buster's
11.2021 - 12.2023

Expo Runner

PF Changs Restaurant
07.2019 - 10.2021

High School Diploma -

Clear Brook High School

Associate of Arts -

San Jacinto College South Campus

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