Kayleigh Marcus-Wallace
Friendswood
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
3
3
years of professional experience
Work History
Host
Drake’s Hollywood
08.2024 - Current
- Improved guest satisfaction by welcoming visitors and providing exceptional service.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Server
Chicken N Pickle
02.2024 - 07.2024
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Walk Ons
02.2023 - 11.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Sales Associate
The Vitamin Shoppe
08.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
To-Go Server
Jackie’s Bar & Grill
09.2021 - 04.2022
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
Education
Certificate of Technology - Cosmetology Facial Certification
San Jacinto College
Pasadena, TX05-2025
High School Diploma -
Texas Connections Academy @ Houston
Houston, TX05-2022
Skills
- Customer service
- Multitasking proficiency
- Effective time management
- Detail-oriented
Timeline
Host
Drake’s Hollywood
08.2024 - Current
Server
Chicken N Pickle
02.2024 - 07.2024
Server
Walk Ons
02.2023 - 11.2023
Sales Associate
The Vitamin Shoppe
08.2022 - 02.2023
To-Go Server
Jackie’s Bar & Grill
09.2021 - 04.2022
Certificate of Technology - Cosmetology Facial Certification
San Jacinto College
High School Diploma -
Texas Connections Academy @ Houston
Similar Profiles
Lisa CrawfordLisa Crawford
Cleaning Assistant at Drake’s RenovationCleaning Assistant at Drake’s Renovation
Gola RadGola Rad
Performer/Singer/Songwriter at Tak-O-Took Pop-Up Show at Drake’s UndergroundPerformer/Singer/Songwriter at Tak-O-Took Pop-Up Show at Drake’s Underground
Noah HolleyNoah Holley
Server at Drake’s KeystoneServer at Drake’s Keystone