Kayleigh Masters
Odessa,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Legal Assistant
The Dobbs Law Firm
2022.10 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Member Service Representative
First Basin Credit Union
2021.02 - 2022.11
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
Education
Criminal Justice
Odessa College
Odessa, TXDiploma - General Studies
Permian High School
Odessa, TX05.2019
Skills
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Upselling Products and Services
- Establishing and Maintaining Customer Relationships
- Membership Inquiries and Renewals
Timeline
Legal Assistant
The Dobbs Law Firm
2022.10 - Current
Member Service Representative
First Basin Credit Union
2021.02 - 2022.11
Criminal Justice
Odessa College
Diploma - General Studies
Permian High School