Kayleigh Mowers
Dolgeville,NY
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Energetic supervisor, successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
2
2
years of professional experience
Work History
Medical Assistant
Bassett Medical Center
12.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for procedures.
- Provided assistance to medical staff in performing minor surgical procedures.
- Completed EKG’s
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Call Center Representative
Bassett Medical Center
01.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Supervisor
Mohawk Valley Cardiology
01.2023 - 12.2023
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Registrar
MVHS St.Lukes Hospital
06.2022 - 11.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Verified visitors' identification cards before allowing access to the building.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
Education
High School Diploma -
James A Green High School
Dolgeville, NY06-2021
Skills
- Medical Terminology
- Customer Service
- Staff Management
- Phone management
- HIPAA Compliance
- Patient Scheduling
- EMR / EHR
- Clinical Documentation
- Data Entry
- Reliable team player
Timeline
Medical Assistant
Bassett Medical Center
12.2023 - Current
Call Center Representative
Bassett Medical Center
01.2023 - Current
Supervisor
Mohawk Valley Cardiology
01.2023 - 12.2023
Registrar
MVHS St.Lukes Hospital
06.2022 - 11.2022
High School Diploma -
James A Green High School