Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Timeline
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Kayleigh Muffley

Bel Air,MD

Summary

Motivated and dependable professional with a strong work ethic, proven ability to thrive in fast-paced environments, and a commitment to delivering quality results. Skilled in multitasking, staying organized under pressure, and supporting team success with a positive attitude. Known for being reliable, adaptable, and always ready to go the extra mile to get the job done.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
Towson, MD
09.2022 - Current
  • Prepare and serve drinks – Craft a variety of handcrafted beverages, like lattes, frappuccinos, and teas, while following Starbucks' recipes and presentation standards.
  • Provide excellent customer service – greet customers warmly, take orders efficiently, and create a welcoming environment for everyone.
  • Maintain cleanliness – Keep the workspace, customer areas, and equipment clean and organized throughout the shift.
  • Work as a team – communicate and collaborate with other partners (Starbucks employees) to keep things running smoothly, especially during busy hours.
  • Handle cash and transactions – Operate the register, process payments accurately, and follow all cash-handling procedures.
  • Follow safety and food handling guidelines – make sure everything is prepared and served safely, following health codes and company standards.
  • Uphold the Starbucks brand – represent the company’s values by being friendly, respectful, and focused on creating a positive customer experience.

Facility Assistant

Towson University
Towson, MD
01.2024 - 05.2025
  • Greet members and verify IDs at the front desk, providing a welcoming and professional first point of contact.
  • Maintain cleanliness and safety of gym equipment through regular sanitation and inspection.
  • Assist with setup and teardown of equipment for classes, events, and intramural sports.
  • Monitor gym floor to ensure safe use of facilities and enforce gym policies.
  • Respond to minor injuries or issues, and report incidents to appropriate supervisors.
  • Manage scheduling and reservations for courts and equipment using internal systems.
  • Restock cleaning and gym supplies to maintain a clean and organized environment.
  • Support staff during special events and peak hours by providing logistical and customer service support.
  • Handle inquiries and resolve minor member concerns to enhance overall user experience.

Shift Supervisor

Chick-fil-A
Bel Air, MD
10.2020 - 04.2022
  • Supervised daily operations and led team members during high-volume shifts, ensuring top-tier customer service and operational efficiency.
  • Trained and mentored new employees on company standards, food safety, and customer interaction, promoting a positive and productive work environment.
  • Monitored food prep, quality control, and cleanliness to meet health and brand standards.
  • Managed shift scheduling, breaks, and task delegation to maintain a smooth workflow during peak hours.
  • Resolved customer concerns quickly and professionally to uphold Chick-fil-A’s reputation for service excellence.
  • Maintained accurate cash-handling procedures, including drawer counts and nightly deposits.

Education

Bachelor of Science - Psychology And Criminal Justice

Towson University
Baltimore, MD
12-2026

Skills

  • Active listening and empathy
  • Verbal and written communication
  • Critical thinking and problem-solving
  • Cultural sensitivity and awareness
  • Conflict resolution
  • Emotional intelligence
  • Time management and organization
  • Collaboration and teamwork
  • Patience and compassion
  • Adaptability in high-stress situations

Affiliations

  • Alpha Phi Fraternity Eta Omega Executive Administrator
  • Towson University Panhellenic Association President

Certification

  • CPR and First Aid Certified

Accomplishments

  • Consistently recognized on the Dean’s List every semester throughout college for academic excellence.

Timeline

Facility Assistant

Towson University
01.2024 - 05.2025

Barista

Starbucks
09.2022 - Current

Shift Supervisor

Chick-fil-A
10.2020 - 04.2022

Bachelor of Science - Psychology And Criminal Justice

Towson University

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Kayleigh Muffley