Kayleigh Stokes
Smashburger
Glendale,AZ
Summary
Results-driven manager with years of experience seeking to transition into a new field in Arizona. Committed to fostering team performance and contributing to organizational success. Eager to embrace challenges that promote professional development and innovation.
7
years of professional experience
Work History
General Manager
2 Years 2 Months- Starting at Smashburger, I was put in a store with no General Manager so I ran the store for four months until a general manager was trained and ready to join our store. Up until the GM arrived, I was scheduling crew members, tracking labor, building connections with the already established team, onboarding crew, ordering trucks, putting away trucks, counting inventory, inputting inventory, attending meetings, and managing the crew. Now I currently work as the GM to manage the crew, order trucks, manage inventory, onboard crew members, and schedule our team accordingly.
- Led team in daily operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored staff on best practices for service delivery and operational efficiency.
- Collaborated with management to develop strategies for increasing sales and improving service speed.
- Facilitated communication between front-line staff and upper management to address operational challenges.
- Resolved customer complaints effectively, fostering positive relationships and enhancing brand loyalty.
- Developed strong working relationships with staff, fostering a positive work environment.
GENERAL MANAGER
1 Year- Tracked inventory, ordered trucks, put away trucks, built schedules for my team, monitored labor, tracked sales, opened and closed the store, attended meetings, managed my crew, made necessary judgments using critical thinking skills, troubleshot customer complaints, resolved team disputes, and handled onboarding and terminations as needed.
- Led operational strategies to enhance customer satisfaction and streamline service delivery.
- Developed training programs for staff, improving team performance and service consistency.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
SHIFT MANAGER
1 Year- After working for Firehouse for a year, I learned very quickly and was offered management status. This title required me to solve problems, refund orders if necessary, direct my team, open and close the store, communicate with my team, and make judgments when needed. Managed inventory for GM and oversaw store operations in her absence.
- Supervised daily operations, ensuring adherence to food safety and quality standards.
- Trained and mentored team members on customer service protocols and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
CREW MEMBER
1 Year- My first of three years of working with Firehouse subs required me to focus on customers and their orders. This included ringing in their order correctly, explaining our menu to them, explaining our app and rewards to them, and encouraging guests to join our rewards program. I also prepared orders and followed management instructions.
- Implemented food safety protocols consistently, ensuring compliance with health regulations and standards.
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Delivered exceptional customer service in a fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale system accurately, processing orders efficiently to minimize wait times.
- Collaborated with team members to maintain cleanliness and organization of workstations and dining area.
TELLER
2 Years- This was a paid internship I participated in for two years where my job entailed greeting customers as they walked in, guiding them to the area that could assist them best. I also did cash exchanges, account deposits, withdrawals, and transfers.
- Processed customer transactions accurately and efficiently using advanced banking software.
- Balanced cash drawer daily, ensuring compliance with financial regulations and internal controls.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Balanced the cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining the security of cash drawers.
Education
Diploma
Graduate
- Business
Skills
Operations management
Inventory control
Schedule management
Leadership effectiveness
Vendor relationships
Performance improvements
Staff management
Leadership and team building
Personal Information
Title: GENERAL MANAGER
Timeline
General Manager
Smashburger
08.2024 - Current
GENERAL MANAGER
FIREHOUSE SUBS
01.2023 - 01.2024
SHIFT MANAGER
FIREHOUSE SUBS
01.2022 - 01.2023
CREW MEMBER
FIREHOUSE SUBS
01.2021 - 01.2022
TELLER
VYSTAR CREDIT UNION
01.2020 - 01.2022
Middleburg High School
Diploma
Grand Canyon University
from Business