Kayleigh Vasquez
Ogden,UT
Summary
Professional with proven track record in client relationship management and business development. Adept at fostering team collaboration and adapting to changing needs to achieve goals. Strong skills in strategic planning, communication, and problem-solving, driving impactful results. Reliable and results-driven, ensuring seamless client experiences and long-term partnerships.
Overview
6
6
years of professional experience
Work History
Client Partner
MarketStar-Reddit
08.2023 - Current
- Assisted team in managing daily tasks with minimal oversight. Supported clients through regular communication to establish effective digital marketing practices. Collaborated with Canadian team to optimize paid advertising campaigns.
- Dedicated 40 hours weekly to project execution and team collaboration.
Tax Examiner/(GS-0592-04-03)
Internal Revenue Service
04.2023 - 06.2023
- Achieved timely processing of taxpayer cases through effective management of communications. Contributed to team success by attending all meetings and maintaining a strong record of reliability. Recognized for accountability in all assigned tasks.
- Committed 40 hours per week to enhance operational efficiency and support team initiatives.
Data Entry Operations Clerk/(GS-0303-03-01)
Internal Revenue Service
08.2022 - 04.2023
- Oversaw tax form completion under managerial guidance. Fostered effective communication within the team to achieve project deadlines. Maintained punctuality for all shifts. Actively sought knowledge of new forms and participated in monthly training initiatives. Developed and executed time-saving strategies to optimize workflow. Balanced multiple tasks while fulfilling job responsibilities.
- Allocated 40 hours each week to ensure timely completion of tasks and objectives.
Elwood Staffing/Temporary Employment
Elwood Staffing/Temporary Employment
05.2022 - 08.2022
- Achieved timely completion of tasks under team lead supervision, contributing to overall production efficiency. Streamlined palletization of ice cream products, enhancing workflow for buckets and gallons. Optimized operations by swiftly boxing popsicles during staff shortages, ensuring seamless transition for further processing. Maintained compliance with safety regulations while promoting a positive workplace culture.
- Committed 40 hours per week to enhance operational efficiency and support team initiatives.
Cleaner
Sharing Utah
05.2022 - 08.2022
- Cleaned and organized multiple Airbnb properties owned by company. Maintained cleanliness and order of each property as assigned. Followed safety protocols while completing cleaning tasks efficiently within designated time frames.
- Dedicated 15 hours weekly to project execution and team collaboration.
Advocate/Scheduler
Healthcare Advocate/Robert Half Staffing/Optum Health
12.2020 - 05.2021
- Facilitated inbound and outbound calls to assist members of Optum Health Care Network under United Health Care. Supported members with referrals, community outreach, and appointment scheduling to enhance healthcare management. Followed guidance from team lead and supervisor while participating in all required training sessions for job proficiency and career growth. Delivered high-quality customer service while managing over ninety calls daily during an eight-hour shift. Maintained comprehensive records in Excel and accurately documented each call across all relevant programs.
- Managed weekly schedule, ensuring 40 hours of productive work.
Sales Consultant
Robert Half Staffing/Purple
09.2020 - 11.2020
- Monitored customer follow-ups to assess product performance and satisfaction. Assisted in gathering customer feedback through review requests. Resolved customer issues by listening attentively and collaborating with customer service for effective solutions. Managed daily call and chat volumes efficiently. Conducted both outbound and inbound calls as part of call management duties.
- Dedicated 40 hours weekly to guarantee timely task and objective completion.
Customer Service
Wayfair
04.2020 - 09.2020
- Provided customer support to callers by assisting with claims, refunds, and part replacements for orders. Resolved customer issues by actively listening and offering tailored solutions for each situation. Maintained high customer satisfaction through proactive strategies that addressed needs and concerns during calls. Answered all calls promptly to minimize wait times.
- Hours per week: 40
Education
Technical or occupational certificate - Certified Nurse’s Assistant Certification
United Medical Staffing/My CCNA (Online-In person)
Murray, UT01.2023
Skills
- Oversaw client relationship management initiatives to enhance customer loyalty
- Developed and implemented comprehensive digital marketing strategies
- Executed paid advertising optimization strategies to enhance campaign performance
- Assisted teams in completing projects by fostering open communication and collaboration Supported team members in achieving shared goals through effective coordination Contributed to a positive team environment by promoting mutual respect and cooperation
Language skills
French Spoken: Intermediate | Written: Intermediate | Read: Intermediate
Additional information
- REFERENCES
- Hannah Watson, Manager IRS, 801-620-6269, Hannah.N.Watson@irs.gov
- Michelle Hope, Supervisor IRS, 385-294-9412, Michelle.Hope@irs.gov
- Melissa Elmer, Supervisor IRS, 385-519-9316, Melissa.G.Elmer@irs.gov
Timeline
Client Partner
MarketStar-Reddit
08.2023 - Current
Tax Examiner/(GS-0592-04-03)
Internal Revenue Service
04.2023 - 06.2023
Data Entry Operations Clerk/(GS-0303-03-01)
Internal Revenue Service
08.2022 - 04.2023
Elwood Staffing/Temporary Employment
Elwood Staffing/Temporary Employment
05.2022 - 08.2022
Cleaner
Sharing Utah
05.2022 - 08.2022
Advocate/Scheduler
Healthcare Advocate/Robert Half Staffing/Optum Health
12.2020 - 05.2021
Sales Consultant
Robert Half Staffing/Purple
09.2020 - 11.2020
Customer Service
Wayfair
04.2020 - 09.2020
Technical or occupational certificate - Certified Nurse’s Assistant Certification
United Medical Staffing/My CCNA (Online-In person)