Kayleigh Harper
Moyock,NC
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Bartender
Cooper’s Hawk Winery
Virginia Beach, VA
11.2018 - 02.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Ballyhoos Bar & Restaurant
Virginia Beach, VA
04.2017 - 11.2018
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service
Sales Associate
GEICO, Government Employees Insurance
Virginia Beach, VA
09.2012 - 06.2017
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Solved customer challenges by offering relevant products and services.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associates In Applied Science - Science
Tidewater Community College
Norfolk, VAGeneral -
Salem High School
Salem, VA06.2007
Skills
- Teamwork and Professionalism
- Strong multitasking
- Mixology Techniques
- Customer Service
- Cleanliness and hygiene
- Professional Service Standards
- Team training and development
- Ability to Lift 30 Pounds
- Food Running
- Suggestive Selling
- Monitoring Alcohol Consumption
- Responsible Alcohol Service
- Liquor, beer, and wine knowledge
- Complex Problem-Solving
- Payment Processing
- Service-oriented mindset
- Health codes compliance
- Issue Resolution
- Garnishing Drinks
- Classic cocktails
- Glassware knowledge
- Stamina and Endurance
- Engaging personality
Timeline
Bartender
Cooper’s Hawk Winery
11.2018 - 02.2023
Server
Ballyhoos Bar & Restaurant
04.2017 - 11.2018
Sales Associate
GEICO, Government Employees Insurance
09.2012 - 06.2017
Associates In Applied Science - Science
Tidewater Community College
General -
Salem High School